Category Archives: Sales

Who Has The Rate Resistance Problem? Could It Be You?

Paul Weyland

Editor’s Note: The views and opinions of this article do not necessarily reflect those of the MAB. Contact the MAB for information on the MAB’s official editorial policy.

By:  Paul Weyland
President, Paul Weyland Communication Strategies

Some of us met up at the Radio Show in Orlando and discussed rate resistance. Several people thought advertising agencies were becoming more demanding than ever. Others complained about local direct clients. “Especially in small and medium markets, they just don’t have the budgets anymore to buy broadcast.” More on that in a minute.

The greater truth is this. Those with the biggest objections to higher rates and higher budgets are not the agencies and not the local decisionmakers, but instead our own local broadcast salespeople. Huh? Yes. In fact, I’m ashamed to say that most resistance to radio advertising rate increases and higher budgets for local direct clients comes not from clients themselves, but instead from radio and TV sales reps.

One of our Radio Show group said he’d heard that salespeople usually ask clients for no more money per month than they, the radio reps, make in their monthly paychecks. I had to agree with him, because I personally had that very experience. As a first- and second-year rep, nearly all of my local direct orders were under $2,500 per month. Why? After thinking it over much later, these were my only reasons. Number one, that’s about the number that the other, more seasoned sellers at our stations were asking for. But Reason Number Two? At that point in time, $2,500 seemed like a lot of money to me.

For me, that cycle finally broke in Year Three, and it happened totally by mistake. I was pitching a car dealer on a big idea, and instead of asking for my usual $2,500 a month, I took a chance and told the client that the cost would be $5,000. And the client said, “A week?” And instead of saying, “No, a month,” I said, “Yes, sir,” and to my complete surprise, he told me he’d spend that “from now on.” So at that point, the spell was broken for me. I figured that if this client had no problem accepting a larger budget, maybe the same might be true for other customers, and it turned out I was right.

My epiphany came in my third year. For others, this revelation might have come earlier, but in my experience, that would be rare. In fact, I know a lot of seasoned media reps who are still shy about asking for real money.

Maybe they’ve been shot down enough times by now that they’re convinced it’s just easier to ask for a less robust budget, get the sale, and get out, because that’s what works for them.

However, even the happy-go-lucky salesperson might be tempted to ask for much more money if he or she could be convinced that they could get easy yeses from their clients. So let’s discuss some ways to make that happen.

Use iron-clad, evidence-based logic in your presentation. By knowing a few details about your client’s business, you can get the confidence you need to ask for more. How much more? How about four times more? In other words, instead of asking for, say, $2,000 per month, why not ask for that much per week?

Knowing the client’s average sale and her gross margin of profit means everything. Armed with this information, not only can you close much bigger deals, you can also more easily manage your client’s expectations about advertising results. Otherwise, when a client calls and says, “Cancel my advertising. It’s not working,” you have nothing with which to defend yourself. Why would you ever put yourself in that position?

Understanding ROI gives you power. And power leads to confidence. No more mediocre pitches.

Let’s take a furniture dealer, for example. Let’s say your local furniture store’s average sale is $1,000. The owner’s gross margin of profit is 40-45 percent (go to www. and download the free ROI PDF). So for each thousand dollars a week spent on your station, how many sales would the client have to make to break even?

Well, if the client’s cost of goods is $650, that means gross margin, the amount she could reinvest in her business, would be $350. So how many $350s would she need to pay for the $1,000 she invests on your station? Less than three new customers. How many people are listening to your station? How many people come to your website in a week? Three people out of whatever your number might be seems like a pretty good calculated risk to me!

Understanding this concept means you have everything you need to defend doubling, tripling or quadrupling the amounts you’re pitching. It takes away the client’s meager budget suggestion and gives the control to you.

On the situation with needy, greedy advertising agencies and their rate-grinding, I can’t tell you what to do. That’s entirely up to your station’s management and what they feel is best for your station. But with local direct clients, I guarantee that most of them are underspending. Calculate their ROI and see for yourself.

For smaller markets, use the small-market advantage to ask for much more money than you’re getting now. You tell clients, “Well, thank heavens you’ve got the small-market advantage.” “Huh?” they say. And you reply, “Your gross margin and average sale are the same as your brothers and sisters in the larger markets, but here in a smaller market we have smaller rates, so you could literally own the media in our town.” Use this argument and you’ll land bigger contracts.

I practice what I preach. I have taught this technique in all-sized markets in every state in this country, and many other countries as well. And do you know what? Out of all of those thousands of media reps I have encountered through the years, I have only heard of two of our salespeople who were actually murdered for asking for too much money. So your odds are good! Give it a try and see for yourself. I mean, come on. What’s the worst thing that could happen?

This article originally appeared in RadioInk Magazine.

Paul Weyland will be speaking at the Great Lakes Media Show, March 5-6, 2019 in Lansing.  For more information and to register, click here.

Paul Weyland helps broadcast stations sell more longterm local direct business. Reach him at or call 512.236.1222.

MAB Partners with MSU for the Future of Media Sales

MAB members had the great opportunity to mentor student members of MSU’s Global Sales Leadership Society (GSLS) on Wednesday evening as part of the organization’s partnership with the university.

Gary Baxter, WSYM-TV Fox 47 (Lansing), Jeff Hutchings, WNEM-TV (Saginaw), Jamie McKibbin, Jackson Radio Works (Jackson), and Steve Schram, Michigan Radio (Detroit) led a discussion on the basics of selling media in the broadcast industry.  Many students came to the meeting without much exposure to media sales and left with the knowledge that sales positions within the broadcast industry are a great career choice.

The MAB Foundation’s partnership with MSU’s Sales Leadership Program is one way the organization is addressing the industry’s need to build fantastic teams of sellers. Our participating members have already made valuable connections with energetic students that WANT to sell.

If you’re interested in participating in this program for the 2019-2020, contact Rachel Krause at [email protected] to learn more.

Salespeople: Here’s How To Make Live Reads Work

Gary Berkowitz

Editor’s Note: The views and opinions of this article do not necessarily reflect those of the MAB. Contact the MAB for information on the MAB’s official editorial policy.

By: Gary Berkowitz
Berkowitz Broadcast Consulting

If you were to ask any successful PD what the secret to their success was, I am sure they would tell you that being sales-friendly is one of them. I certainly believe that, and continue to be sales-friendly myself. Which takes me to live reads, arguably one of the most requested and successful tactics for today’s radio advertiser. To get some solid advice on how to make live testimonial reads more successful, I spoke with Peter Connolly. Peter owns LIVE, The Personality Advertising Specialists in Detroit. He creates and manages live local radio endorsement campaigns all over the U.S.

GB: What are the most important strategies for a live read, testimonial spot to be successful?
PC: An AE, PD, or any manager should be able to do a marketing gut check and immediately tell if this is the right customer for a live read campaign. Only start a live read testimonial campaign if you believe the results will be dramatically better versus a recorded :30 or :60. The client must have a strong story to tell in two short sentences.

Focus on the client’s needs. A few years ago, while working with Steve Marx (our sales consultant), he became frustrated when he realized we ditched our customer focus and had a one-size-fits-all “live read” solution to everything. We went from highly customer-focused to a “live read drive-through,” and the first step was skipping over the critical step of understanding customer’s unique strategic and tactical needs and challenges.

GB: When you book airtime on a radio station, what is the first thing you expect the salesperson to do?
PC: They must take the live endorsement work seriously. Get me as close to the talent and any other resources they have for maximum return on investment. I want them to make sure their talent has all the tools necessary to win for our client. If there are any problems or issues, bring them to your agency or account’s attention at once. All of us want client success.

GB: What is the biggest mistake a salesperson can make that will get in the way of a successful live read?
PC: If a salesperson does something that loses our trust, we are probably done.

GB: If you cannot coach the talent, what are some tips you would give the local salesperson for coach?
PC: We never start a campaign without meeting talent in person. If our talent is in Rough and Ready, California or Two Egg, Florida, we go there. How can we expect talent to have clarity and belief in our client’s product and goals, and most importantly, to be personal with our client’s messaging as a partner if we don’t take the time to meet them in person?

GB: Can a PD be helpful with a live campaign? How?
PC: Yes. PDs are the best asset to a client and AE, especially for a live read campaign. We know PDs are the ultimate marketer and primary talent coach at a radio station. Often, we reach out to a PD to use their relationship and expertise to fix a delivery issue. PDs can have exposure to research, ideas and events we need.

GB: How long should live reads be to be effective?
PC: We only do :60s, and we have many campaigns that span six to eight years. We never expect a live read to go longer than one minute (some PDs think we do). Often, some of our best live reads are less than 60 seconds. It’s most important that they be very personal, clear, and well prepped units. We want these to be longterm, multi-year campaigns with key accounts. Unfortunately, some customers are not set up for long-term annuals.

GB: Should they have music under them or not?
PC: Never.

GB: How should the salesperson manage the client’s expectations?
PC: We have some clients that have tethered us to digital performance metrics. Radio and especially live read results are far broader than digital metrics and lead generation. For strategic and tactical battles, radio and live reads are still an incomparable tool for providing far deeper, longer-lasting results. Make a list of results that you can track over a continuum.

We also do a lot of agency work. Agencies are expert at looking more deeply at sales results that are far broader than those of a digital vendor. These campaigns have resulted in and contributed to staggeringly higher market share, far higher web sales, far higher phone metrics, and have made unfair gains in market share at a far lower budget. Finding these results is very tough, as we’re dealing with humans. I always ask the clients’ salespeople, who interact with actual customers, for their input.

In conclusion, as a programmer, I like live reads. They help a person’s personality come out, and if done right (and not overused), can form a strong bond with the listener. It can be useful content as it’s (hopefully) helping a listener solve a problem or need. I’ll take a sincere live read any day over a loud, screaming recorded spot or senseless talk for talk’s sake.

Gary Berkowitz is President of Detroit based Berkowitz Broadcast Consulting, specializing in ratings improvement for AC radio stations.

Now That’s Selling

Dick Taylor

Editor’s Note: The views and opinions of this article do not necessarily reflect those of the MAB. Contact the MAB for information on the MAB’s official editorial policy.

By: Dick Taylor,  CRMC/CDMC

Here are three short stories for you to ponder.

Story #1

The other night a radio salesperson was in a restaurant. Business was a little slow, and so he struck up a conversation with the owner, who told him that she had used radio advertising for a restaurant she had owned back in California, and it didn’t work, and she didn’t intend to use radio ever again.

He told the owner that he and his wife had been in another restaurant in town a couple of days ago, and the service and food were both terrible. But, rather than never go to another restaurant again, he and his wife decided to try her place, where they found just the opposite. He suggested to her that just because radio didn’t work for her in one situation, there is no reason why she should conclude all radio advertising doesn’t work.

That radio sales person had a new client by the time they paid for their meal.

Story #2

Another radio salesperson was calling on a jewelry store. She had made several calls on the owner and was in the middle of a presentation when the owner suddenly asked her, “Have you ever bought anything from us?” She replied, “No, because you never asked me to.” She finished her radio advertising presentation. He signed up.

Story #3

Another radio sales person was calling on a car dealer who said, “I don’t like your radio station. I’ve never liked it and I don’t listen to it.” The radio salesperson responded, “I don’t care if you ever listen to us, for you see we have a lot of people who do listen and like my radio station, and right now your advertising isn’t reaching any of them. But we are telling them about your competitors.” The car dealer was a little taken aback, but proceeded to get serious, and is now on-the-air.

Be Confident

Sales is the transference of confidence.

In each of these short stories, each radio salesperson was confident about their radio station to deliver results. They were also prepared for such objections.


Prepare, prepare, prepare.

There is no substitution for preparation.

As famed Notre Dame football coach Lou Holtz put it,

“Everything is won or lost in the preparation stage.”

Reprinted by permission.

Dick Taylor has been “Radio Guy” all his life and is a former professor of broadcasting at the School of Journalism & Broadcasting at Western Kentucky University (WKU) in Bowling Green, Kentucky and he’s currently seeking his next adventure.  Dick shares his thoughts on radio and media frequently at

Management & Sales Sessions at 2018 GLMS

Here’s a quick summary of the Management and Sales Sessions at this year’s Great Lakes Media Show, March 6-7 in Lansing.  Full descriptions can be found on the schedule here.

Next Generation Selling: Keys to Positioning a Brand or Service with the Millennial Buyer
Wednesday, March 7 10:10 – 11:00 a.m.
Presented by Ryan Jenkins, Next Generation Speaker

Next Generation Leadership: Proven Strategies to Engage Millennials and a Multi-Generational Workforce
Wednesday, March 7 11:30 a.m. – 12:30 p.m.
Presented by Ryan Jenkins, Next Generation Speaker

2 Weekly Meetings & 3 Magical Questions
Wednesday, March 7 11:30 a.m. – 12:30 p.m.
Presented by Matt Burgoyne, Rumple

Generation Z: Recruit, Lead and Sell to Today’s Youngest Generation
Wednesday, March 7 2:30 – 3:30 p.m.
Presented by Ryan Jenkins, Next Generation Speaker

Enhancing Digital Sales
Wednesday, March 7 2:30 – 3:30 p.m.
Presented by Speed Marriott, P1 Learning

Elevate the POWER of Broadcast AND Digital
Wednesday, March 7 4:00 – 5:00 p.m.
Presented by Kelly Abcarian, Nielsen

Radio Broadcasters and the Digital Dashboard
Wednesday, March 7 4:00 – 5:00 p.m.
Presented by David Layer, National Association of Broadcasters

And don’t forget the Exhibit Hall is open for a preview on Tuesday from 5:00 – 6:00 p.m. and again all day Wednesday 8:00 a.m. – 5:00 p.m!

The Bannister Effect

Editor’s Note: The views and opinions of this article do not necessarily reflect those of the MAB. Contact the MAB for information on the MAB’s official editorial policy.

Chris Lytle

By: Chris Lytle, Content Developer

I was talking with a sales manager last week and I mentioned “The Bannister Effect.” When that was met by silence, I backtracked and asked him if he know what “The Bannister Effect” is.

When I was a little boy, I had a book called The 100 Greatest Sports Heroes. One of my favorites stories was about the British miler Roger Bannister—he broke the barrier—the 4-minute mile barrier.

For nine years the world record in the mile stood at 4:01.4. Some speculate that the “conventional wisdom of the day” maintained that a man would die if he put out any more effort. Bannister’s own memoir blames the disruption in training brought about by WWII as the major culprit.

Once Roger Bannister broke the 4-minute mile on May 6, 1954, it only took another month and a half for John Landry to break the 4-minute mile barrier and Roger Bannister’s record.

By the end of 1957, 16 runners had broken the 4-minute mile.

“The Bannister Effect” is the phenomenon of one person showing others that it can be done and, thus, prompting others to believe and achieve.

I market a product called Instant Sales Training. Each week, I create a short audio “knowledge bite” that sales managers can download and send to their salespeople ahead of the sales meeting. I also create some discussion questions so the manager can hold an engaging sales meeting.

I suggest that the managers assign the content three to five days before the sales meeting. That way, a salesperson or two might have implemented an idea with a customer or prospect and have a story to share about it.

A salesperson with a success can share it and the others can see that it can be done. “If she can get results with this idea, so can I,” they reason.

Michael Bosworth and Ben Zoldan encourage this kind of sharing and story telling in What Great Salespeople Do.

They write, “Sales reps can learn a lot from each other’s stories as well. Firefighters have long understood the value of such peer-to-peer story sharing. Every night, in firehouses across the country, firefighters take part in a tradition where they share stories about their day. It’s more than just a social ritual; it’s a means by which firefighters learn from one another’s successes and failures and build institutional memory within their departments. The goal: to make sure every single member of the firehouse has the same level of situational knowledge. With lives at stake, the 87/13 rule simply is not an option in the firefighting profession.

“Sales managers can foster similar peer-to-peer learning by encouraging reps to share stories (including dumb ass selling moments) with each other. One of our clients actually replaced his weekly sales meeting with what he calls “The Monday Morning Campfire.” Instead of focusing on forecasts and pipelines, he goes around the horn and has each of his team members share a story about a recent selling experience. The young reps learn from the old reps, the old reps learn from the young reps, and because the lessons come through storytelling, they’re much more likely to be remembered and taken to heart than anything learned from a sales manual. Since our client implemented the campfire meetings, attendance is up, morale is up, and his salespeople are more engaged. The meetings also promote a culture of story and reinforce the way he wants his sellers to communicate with buyers.”

I call mine “the honors class in selling” sales meeting. It’s peer-to-peer experience sharing and story telling. You’ve got to come to it with an opinion and be willing to share an experience.

Someone always has to go first. Roger Bannister lead the way in breaking the 4-minute mile. Today high school students have run sub four minute miles and the world record is 3:43. 17 seconds lower than Bannister’s barrier buster.

Who on your sales team is showing that it can be done?

My new book is a compilation of 23 of my weekly sales meeting scripts. Need some meeting ideas? Check it out here.

Reprinted by permission

Bad Ads vs. Good Ads

Duane Alverson

Editor’s Note: The views and opinions of this article do not necessarily reflect those of the MAB. Contact the MAB for information on the MAB’s official editorial policy.

By:  Duane Alverson, President
MacDonald Broadcasting Company (Saginaw & Lansing)

What’s the most important ingredient to the success of your advertising recipe?

Is it the platform you choose (i.e., television, radio, newspaper, billboards, print media, direct mail, digital or social media)? Or is it the amount of money you invest?

A few years back, I might have sided with one (or even both) of these arguments, because both are important elements to advertising success.

However, the more time I spend with Roy H. Williams and Sensory Logic, the more I am convinced that there is an ingredient far more critical than either medium or budget.

Advertising’s Not-So-Secret Sauce

Study after study have returned a perhaps surprising revelation: that messaging is truly the most important factor determining the success or failure of a marketing/advertising campaign.

In other words, what you say — along with how you say it — is crucial to winning the ad wars, no matter whether you advertise on television, the Internet or via direct mail…and regardless of the size of budget on the line.

Whether you’re attacking the market with a long-term branding campaign or short-term sales event, messaging is going to play a key role in the effectiveness of either approach.

Fine. But How?

So, what are the keys to crafting effective advertising messaging?

We at MacDonald Broadcasting have been fortunate to work with a third-party company by the name of Sensory Logic in hopes of improving the advertising messages of our clients.

We truly believe we can generate even more success for our advertisers by learning how to craft more effective radio commercials. Sensory Logic studies what works and what doesn’t every day, and they have shared their discoveries with us.

First and foremost, they tell us, “When writing a radio spot, being on-emotion is even more important than being on-message.” In other words, if you’re more focused on selling your product than appealing to the emotions of the listener, you’ve likely lost them.

Here are some other key points to keep in mind:

  • Know who you’re talking to, and create a “sense of membership” for them.
  • Keep your message close to home by reflecting the audience’s values.
  • Build a distinct, memorable personality for your brand.
  • Tell a compelling story that paints a mental picture.
  • Never lead with price. Always establish value before mentioning price.
  • Vary the pace and tone of your story, and avoid “bald spots.”
  • Sell hope…and a “branded solution.”

And don’t forget these two cardinal rules:

  • Always hook your audience in the first three seconds.
  • Try to use more than one voice, as only a small portion of single-voice radio spots are engaging to the listener.
Duane Alverson currently serves as President of MacDonald Broadcasting Company. Duane has been with MacDonald Broadcasting Company for 32 years serving in various sales leadership positions. He served as Chairman of the Michigan Association of Broadcasters in 2012 and as President of the Michigan Jaycees in 1981-82. Duane resides in Saginaw, Michigan.
Reprinted with permission. 

Why Do People Buy What They Buy?

Dick Taylor

Editor’s Note: The views and opinions of this article do not necessarily reflect those of the MAB. Contact the MAB for information on the MAB’s official editorial policy.

By: Dick Taylor,  CRMC/CDMC

If you’re in sales, this is probably the question that haunts you most: Why do people do the things they do?

Daniel Pink recently wrote a book “To Sell is Human” and in the book, he tells us, we are all in sales today. In fact, we may not even be aware that we are selling all the time. Daniel told the Harvard Business Review:

“I’m obviously selling books because that’s a part of my business. But if you go beyond that, I (also spent my) time trying to convince an editor to abandon a stupid idea for a story. I tried to get an airline gate agent to switch his seat. I’ve got kids. So, I’m trying to persuade my kids to do things. I have various people I do business with. And I’m trying to get them to see it my way, rather than their way, to go my direction, rather than their direction.”

“And when you actually tease it all out, I’m spending an enormous amount of time selling.”

We’re All in Sales

Looking at this from a broadcaster point of view, we too are all in sales, NOT just the people in the sales department.

Programmers are selling their ideas to management and if management gives them enough rope, they then have to sell those ideas to their air staff who then has to sell the concept to the listeners.

Events Change Our World in a Heartbeat

Sometimes events change the dynamics of what people want, need and do. The recent hurricanes have certainly had that effect on broadcasting.

In Houston, KTRH was ranked #11. 122Then Houston was hit by Hurricane Harvey and KTRH zoomed to #3, but soon after the impact of the storm began to fade and life in Houston began its long road back to “normal,” KTRH sank back to #15.

I ran a news-talk-information AM radio station back in the 90s in Atlantic City and in spite of our big commitment to local news and information, research showed that people would rather spend their day with one of the many FM music stations. However, they knew in times of coastal storms or other emergencies, our AM radio station was the one to turn to.

Radio cannot live waiting for the next emergency.

iPhones vs Androids

We all know that iPhones have not activated the FM chip to receive OTA FM radio broadcasts in their older iPhones. Plus Apple’s newest iPhones (7, 8 & X) don’t even have an FM chip in them to activate. So, if having an FM chip in their smartphone was important to Apple’s customers, why do people keeping buying iPhones? Maybe it is because they use them for other things.

In the USA Google’s Android and Apple’s iOS mobile operating systems are sharing the market about evenly says John Koetsier writing in Forbes. However what we’ve seen over the last couple of years is that what they don’t share equally is commerce. iOS is used to make more online purchases than Android. If you’re selling stuff, that’s an important distinction and it’s why Apps are usually first developed for the Apple Store and then later for Android devices.

Digital Cameras

I recently read an article that said if digital cameras were to stay relevant, they should connect to the internet. Guess what, they now can. Here are seven of the best WiFi cameras on the market according to Lifewire.

Should they also be able to make & receive calls, texts? Contain an FM chip?

As everything becomes connected to the internet should they also be able to receive OTA broadcast?

Electric Cars

BMW was the first car company I was aware of, that when it introduced its all electric car said it would not contain an AM radio. BMW said they couldn’t isolate the noise interference it would cause to the AM signals.

Funny, but I remember when cars used to have only an AM radio and that isolating an alternator was often necessary to not get horrific noise through the speakers. Is this really that much of a problem or has BMW carefully defined its customer’s wants, needs and desires?

Tesla in introducing their new Model 3 also said AM radio would not be part of the center stack options.

Do you think this will give people pause in buying an electric vehicle?

Go with the Flow

None of these things really represent a change in why people do the things they do. Roy H. Williams, the Wizard of Ads, has been writing about these things for decades.

In his book “Secret Formulas of the Wizard of Ads” in Chapter 70 “Better Jewelry, Better Jeweler,” Roy poses this question: “If you had to choose between selling what you wanted to sell, or what the majority of people wanted to buy, which would you choose?” Your future success is determined largely by your answer to that very question says Roy.

Bringing this back to broadcasting, AM, FM, digital, TV and cable, streaming are really nothing more than a display case in a jewelry store. It’s what you put into that display case that matters.

Your success comes down to serving your viewer or listener in the very way they want to be served.

If you’re in sync with the people of your broadcast property’s service area, then you will enjoy their business and they will demand you be easily accessible on the latest device.

The curve ball today is connecting your programming to the internet. The internet is a global community. You can’t be all things to all people. If you try, you will fail.

Define your market, know what they want, then serve it up to them. It’s OK to put it on the internet as long as you stay true to the people’s wants and needs that you aim to serve.

Reprinted by permission.

Dick Taylor has been “Radio Guy” all his life and is a former professor of broadcasting at the School of Journalism & Broadcasting at Western Kentucky University (WKU) in Bowling Green, Kentucky and he’s currently seeking his next adventure.  Dick shares his thoughts on radio and media frequently at

The Dreaded “Got-a-minute?” Meeting

Editor’s Note: The views and opinions of this article do not necessarily reflect those of the MAB. Contact the MAB for information on the MAB’s official editorial policy.

Chris Lytle

By: Chris Lytle, Content Developer

How long is a “Got-a-minute?” meeting in your office? I’m guessing it’s more than a minute.

Shoot, I remember a “Got-a-second?” meeting that lasted an hour and a half!

Salespeople ask you for a minute whenever they have a fire for you to put out for them.

Could it be that you’ve trained salespeople you’re willing to do their firefighting for them?

Why not? After all, you know more than they do and you’re their boss.

Here’s why not.

Your real job is developing your salespeople so they can do their jobs better.

Yes, developing people takes a lot more time on the front end. As a sales manager, the quick and easy thing for you to do is this:

• Give people the answers to their questions.
• Solve their problems for them.
• Put out the fire.

Then, move on to your next “Got-a-minute?” meeting.

This can go on all day.

And it probably will unless you change your approach.

Developing people starts with your willingness to coach.

Chris Lytle’s Critical Rule of Coaching is to ask at least seven questions before you give an answer.

“But, Chris, I don’t have the time to ask seven questions,” you say. “There are salespeople lined up at my door waiting for me to fix things for them.”

You have to make the time.

Coaching builds loyalty. To ask seven questions, you have to quiet your mind and listen to people.

When people feel listened to and not judged, they become more confident and committed.

Because people rarely resist their own ideas.

And you cannot possibly ask seven questions in a row unless you really are listening.

“You can’t influence someone’s thinking until you know what they’re thinking.” The late Norm Goldsmith said this to our Leadership Institute participants every session.

You won’t know what someone on your sales team is thinking until you ask.


That’s your signal that you have an opportunity to develop someone.

Reprinted by permission

How to Win a Customer Before they Google

Duane Alverson

By:  Duane Alverson, President
MacDonald Broadcasting Company (Saginaw & Lansing)

In today’s world, consumers’ path to purchase almost always goes by way of a search engine. In fact, according to Forrester Research data, 71% of consumers begin their journeys by using a search engine to discover new products and services (initiation), and 74% report using a search engine for consideration and purchasing (research, comparison, transaction).

One of the questions we often hear from local business owners and advertising agencies is, “Does radio advertising drive online behavior?”

What Really Drives Online Behavior?

Results from a recent Sequent Partners research project answers this question.

Study highlights just released include the following revelations:

  • Radio generated an average of 29% lift in Google search activity.
  • Search engine usage as a result of radio advertising is greater on weekdays versus weekends.
  • Radio-driven search activity is higher during midday hours.
  • The quality of radio creative (messaging) has a direct impact on increased search behavior.

Now I don’t know about you, but I didn’t find anything about this astonishing.

For years, adding radio to complement another medium always created better outcomes — whether that other medium was newspaper, television or direct mail. Not even a casual observer should be surprised to learn it’s no different with digital media.

When you reach additional tens of thousands of consumers (mass media) instead of just a few hundred consumers (digital), of course it’s going to generate a positive lift in efficacy. Remember that if you are looking for a way to make your digital investment work better for you.

Note that search results were greater on weekdays versus weekends. Could it be because far more people listen to radio Monday through Friday 6 a.m. to 7 p.m. than on weekends?

Also, midday hours were highest in radio-driven research. (Sorry, employers. There’s more search going on during the workday than you would ever want to know.)

And of course quality radio creative has a direct impact on increased search behavior. As much as compelling content drives engagement on the digital platform, it’s never been any different on radio…or any other platform, for that matter. Good messaging drives every communication platform.

Bottom Line…and Top-of-Mind

Bottom line: companies who have used broadcast media over the years to build a brand in the minds of consumers are always going to get better search engine results. Why? Because consumers buy from people they think of first and feel the best about.

How many people are doing business with your company has everything to do with how many consumers in your market think of our company first (awareness) and feel good about your business (trust) when they have a need for what you sell.

On the other hand, if you are not doing as much business as you think you should be doing, perhaps it’s because too many consumers are not thinking of your business when they have a need for the products or services you sell.

Winning the battle for the consumers mind before they have a need for your products and/or services (top of the funnel) has always been the path to winning the business category. Consumers just don’t like doing business with companies they never heard of and don’t feel good about. Would you pick a heart surgeon out of the yellow pages…one that you never heard of or had a great reputation?

If you think or have been convinced that the battle can be won just at the time of purchase (bottom of the funnel), do your own research on what happened to Pepsi and Procter & Gamble: two major firms still trying to recover from a sales slide few want to talk about. For them, targeting only the few consumers at the bottom of the sales funnel proved to be a costly mistake.

It reminds me of an old saying. “Don’t sell just to the kings. There just aren’t enough of them.”

Duane Alverson currently serves as President of MacDonald Broadcasting Company. Duane has been with MacDonald Broadcasting Company for 32 years serving in various sales leadership positions. He served as Chairman of the Michigan Association of Broadcasters in 2012 and as President of the Michigan Jaycees in 1981-82. Duane resides in Saginaw, Michigan.
Reprinted with permission.